Mind in the City, Hackney and Waltham Forest is committed to promoting equality and providing facilities and services to allow people to maintain their independence and have full access to Mind. We believe in integration and equal opportunity and are committed to meeting people's needs, and will do so by preventing and removing barriers to accessibility where they are identified.

For any further information or assistance on accessibility in our premises, on our website, or in any other area of our work, please call our reception team on 020 8985 4239 where we will be happy to talk through any queries.

We look to review accessibility across our services regularly and welcome any feedback on your experience at  [email protected]

In our premises

Main Office - 8-10 Tudor Road, Hackney

Car parking

Parking bays for clients with mobility needs can be found at the front of the office


There are four steps at the entrance to Reception.


Access to classrooms, two meeting rooms and a counselling/one to one meeting room have full disabled access.


There is an accessible toilet on the ground floor, just along the corridor from reception. The toilet has vertical rails either side of the toilet and an emergency alarm pull cord.

Additional information

Guide dogs are allowed in the office

A wheelchair is available to borrow from reception

For any assistance upon arrival to our offices please call reception in advance of your visit.

Other sites

Some of our groups and services run from other sites.

Our Recovery Hub at Homerton row is fully accessible, for more information about this site please call 020 8985 3153.

For any other enquiries, including information on our services at Tyssen Street, please call 020 8985 4239.

Information and Communications

We are committed to meeting the communication needs of people with disabilities. Where appropriate, Mind in the City, Hackney and Waltham Forest will consult with people to determine their information and communication needs.

Accessible emergency information

We will provide customers and clients with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Accessible formats and communication

Upon request, we will provide accessible formats and communication systems for persons in a timely manner that take into account the person’s accessibility needs, for instance in providing leaflets in larger font. Please get in touch if you have any requests for information in other formats.


We will ensure that the process for receiving and responding to feedback is accessible to people with disabilities by providing, or arranging for the provision of, accessible formats and communications supports, upon request.



Mind in the City, Hackney and Waltham Forest is committed to fair and accessible employment practices and is proud of its diverse and inclusive staff. This section outlines requirements for the accommodation of persons with disabilities during the recruitment process and throughout the course of employment with the company.


We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available in relation to the materials or processes to be used. We have accreditation under the “Two Ticks” scheme, and applicants with disabilities are automatically invited to attend an interview if they meet the minimum requirements of the person specification, should they wish to apply under the scheme.

If a selected applicant requests support, we will consult with the applicant and provide support that takes into account the applicant’s accessibility needs. When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities.

Support for employees

Upon the request of an employee with a disability, we will consult with the employee to provide, or arrange for the provision of, support that is needed to perform his/her job, and information that is generally available to other employees.

Workplace emergency response information

Individual workplace emergency response information will be made available to employees who have a disability, if necessary, and if we are aware of the need.

Return to work process

Mind in the City, Hackney and Waltham Forest maintains a supportive return to work process for its employees who have been absent from work due to a disability, and who require help in order to return to work.

Performance management, career development and advancement & redeployment

We will take into account the accessibility needs of employees with disabilities when conducting performance management or providing career development and advancement opportunities.

Our website

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This website endeavours to conform to level Double-A of the World Wide Web Consortium W3C Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the our website, please don’t hesitate to contact us.

Where possible use an up-to-date browser

By using an up-to-date browser (the program you use to access the internet) you will have access to a much richer set of options to aid you as your navigate your way around this site. 

The standard browsers we would recommend are below with links to install each of them:

Mozilla FireFox
Google Chrome
Apple Safari Logo
Safari (MAC only)

Internet explorer

Once installed, each will bring its own selection of accessibilty options and may allow further options via the use of plug-ins. For more details see the Accessibility page for each one:

Options in our site

Alternative Style

Please choose a link below to change the way the site looks. Once set, the site will remain in this style for upto 30 days or until you select a different option.

We endeavour to ensure the site looks correct is these different styles but because of the constantly changing nature of the site and its content, this may not always be possible. If you do spot anything which doesn't look quite right then please let us know

Keyboard Short Cuts / AccessKeys

Different browsers use different keystrokes to activate access key shortcuts, as shown below:

  • Alt + [the accesskey]
    • Internet Explorer for Windows
    • Chrome for Windows (not that Shift is required in some circumstances
    • Safari for Windows
  • Shift + Alt + [the accesskey]
    • Firefox for Windows
  • Ctrl + Option + [the accesskey]
    • Safari for Mac
    • Chrome for Mac
    • Firefox for Mac

AccessKey = 1, takes you back to the home page
AccessKey = 2, takes you this accessibility page
AccessKey = 9, takes you to the Contact Us page

Options in your browser

Most modern browsers all share the most common accessibility tools, here is a list of useful features:

Incremental Search
Incremental search allows you to progressively search a web page for a particular word or phrase on a page. To enable this on your browser, press and hold ALT and then tap F . This will open a box to type your search into. As you type, the matches will be highlighted on the page for you.

Spatial Navigation
Hitting tab will jump you to each of the items you can interact with on any page. Holding the SHIFT key and then pressing tab will take you to the previous item.  

Caret Navigation (Internet explorer and firefox only)
Instead of  using a mouse to select text and move around within a webpage, you can use standard navigation keys on your keyboard : Home, End, Page Up, Page Down & the arrow keys. This feature  is named after the caret, or cursor, that appears when you edit a document.

To turn this feature on, press the F7 key at the top of your keyboard and choose whether to enable the caret on the tab you are viewing or all your tabs.

Space bar
Pressing the space bar on a web page will move the page you are viewing down to the next visible part of the page.

Text fonts
Depending on your browser, you can override all fonts on the site to one that is easier for you to read.
Guides here:
Change Font in Firefox
Change Font in Chrome
Change Font in Explorer

Enlarge your view
You can activate the browser zoom via these keyboard shortcuts
Zoom in Firefox
Zoom in Chrome
Apple Safari LogoZoom in Safari
Zoom in Explorer

Options on your computer

To zoom your entire computer screen

Apple Mac and Windows operating system both contain options to enlarge your view of your screen

Make your computer read the site aloud

This website has been built with screen readers in mind. Menus, pictures and inputs will have the correct tags and mark up to compliment your chosen screen reader.

We have tested with following tools:

NVDA (NonVisual Desktop Access) is a free screen reader for computers running on the Windows operating system.
The latest version can be downloaded for FREE here (on this page you may be asked for a voluntary donation, if you do not wish to donate, click "skip donation this time")

WAVE icon
WAVE is developed and made available as a free community service by WebAIM. Originally launched in 2001, WAVE has been used to evaluate the accessibility of millions of web pages. Read more here

Windows Narrator
Microsoft Windows Narrator is available in most versions of Mircosoft Windows operating systems and reads text on the screen aloud and describes events like error messages so you can use your PC without a display. To find out more and how to enable it on your version, please click here

In summary

We are committed to providing you access to our most valuable resources. If you do spot anything which doesn't look quite right or have any suggestions for how we might improve our services then please let us know